Frequently Asked Questions

Where are you located? We are located B”H in Israel.

Are your products kosher? Holy products such as tefillin are kosher, and come with a kashrut certificate.

How do I know that my order has been received, or shipped? We will keep you updated via email, to confirm your order, and with shipment information (including a tracking number, if you selected EMS delivery).

What if I receive damaged goods, or am not satisfied? We ensure the satisfaction of all of our customers. Please see the warranty tab for specific information.

When am I charged for my order? You are charged when we ship your delivery.

How long does it take before you deliver my order? Most goods are delivered within 3-4 working days. If it will take longer, we will keep you updated by email.

Do your prices include tax? Yes, our prices are all inclusive. Local customs/import duties may apply, and would be payable by you according to your country and the specifics of your customs agency.

How secure is your website? We use SSL security to ensure the security and privacy of our customers and their private information.

Can you...? Nu, what's with all the questions? ;-)


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